Jewelry Repair FAQ & Transparent Estimates

From timelines to pricing and our live-screen microscope—here’s what you need to know before visiting.

FAQs

Common Jewelry Repair Questions

We believe in honest answers and no-pressure service—here’s how we work.

  • Do I need an appointment to get a repair?

    No appointment needed. Walk in anytime during business hours. We’re open Tuesday through Saturday and happy to offer a free estimate while you wait.

  • Can I see what’s wrong with my jewelry?

    Yes! We use a microscope connected to a TV screen so you can view the issue in real time—whether it’s a broken prong or chipped stone. No mystery repairs here.

  • What does a typical repair cost?

    Most repairs fall between $35–$200+, depending on complexity. We always provide free estimates first, with clear, upfront communication—no surprise fees.

  • Who does the repairs—do you send them out?

    All work is done in-house by Tony Gonnella, a third-generation jeweler with over 20 years of experience. Nothing leaves our shop unless you take it home.

  • What kinds of items do you repair?

    We work on rings, chains, antique pieces, watches, and more. Whether it’s an heirloom or a modern piece, we treat it with care and precision.

  • Do you clean or inspect jewelry too?

    Yes. We offer professional cleaning, grading, and inspection. These are especially useful before repairs or appraisals—and help preserve your jewelry’s lifespan.

  • Do you offer appraisals and buying services?

    We do. We provide formal appraisals with photos, and we buy coins, precious metals, and jewelry on-site. Quotes are honest, clear, and never high-pressure.

  • Where exactly are you located?

    You’ll find us in Suite 6 at Gettysburg Village Drive—just past the Adidas outlet. Note: our Google pin sometimes shows the food court. We’re correcting that now.

Still have questions? We’re happy to help—stop in, call us, or send a message for fast, honest answers from a jeweler you can trust.